Employers and Manufacturers Association (EMA) Northern - Customer Service and Sales

Customer Service and Sales

Discover how our committed team of customer service and sales facilitators will not only help you achieve and/or build on a successful career in customer service or sales, but will inspire you to be super!



HERE'S WHAT PREVIOUS ATTENDEES HAD TO SAY

"We have found all the courses we have done with EMA very relevant to business practice and making a direct contribution to our effectiveness."

"We value EMA courses because they are directly relevant to building business skills not airy fairy theoretical material which does not assist with the day to day challenge of growing a business."

- Jenny @ Intenza

"We use EMA Learning on an ongoing basis throughout the year.  Our staff consisently return feeling the workshops are valuable, worthwhile and a very important part of their staff development."

 - Ann @ AUT

ABOUT THESE COURSES

You never get a second chance at a first impression. That’s why excellent customer service and sales teams are vital to not only get customers in the door, but to ensure repeat custom.

In today’s economy, your skills as a customer service or sales professional could be the difference between average and exceptional growth in your workplace. A winning attitude means that you believe a business is built one relationship at a time, you take the time to plan your success and you don’t accept failure but instead see opportunity around every corner.

Why stop at being ‘good’ when you can be ‘great’? Invest in our training and discover how our committed team of customer service and sales facilitators will not only help you achieve and/or build on a successful career in customer service or sales, but will inspire you to be super!

COURSE LIST

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Frequently Asked Questions - Online Registrations
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Discover how our committed team of customer service and sales facilitators will not only help you achieve and/or build on a successful career in customer service or sales, but will inspire you to be super!
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The accreditation systems available for EMA courses include unit standards assessed according to the requirements of the Government’s New Zealand Qualifications Authority (NZQA) – including for EMA short courses.
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BusinessPlus is both a source of practical advice and ideas from business experts and professionals, including hard news with information on law and regulation changes that are relevant to all New Zealand businesses.
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This section provides background information for making the most of our training courses and events, such as registration and cancellation policies, how to become accredited and certified in your field of expertise.
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