Employers and Manufacturers Association (EMA) Northern - Zero in – on better communication

Zero in – on better communication

Improve communication and foster better relationships
Who’s this course for?

Intermediate: Comprehend, Apply and Analyse

If you wish to communicate more effectively with work colleagues or customers, or if you are in sales or customer service and you want to increase your competitive edge, this course is just for you.

What you’ll learn:
Poor communication often leaves us in the lurch. Everyone has a unique communication style, and by understanding yours and recognising others’ communication styles, you will be able to transform your interactions with your customers and your colleagues.

This peppy half-day course introduces you to ‘TetraMap® - Why are you like that? This useful communication tool will help you to modify your own communication style to suit different situations.

After, you’ll be able to…
On completion of this course, you will be able to understand how your communication style affects others. You will be able to interact confidently with customers and colleagues, and you will be able to handle challenging conversations with ease. With better communication skills, you will be able to foster more meaningful relationships.

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New Zealand

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