Employers and Manufacturers Association (EMA) Northern - Zero In - On Great Customer Service

Zero In - On Great Customer Service

Service secrets that earn you repeat business

Who’s this course for?
Intermediate: Comprehend, Apply and Analyse​


If you have a brand new business, and you need to make your mark, or if you have been around for some time, and you need to revitalise your offerings, this course is just for you, or for anyone in a prominent customer-service role.

What you’ll learn:

Increase your market share in your industry with customer service that is second-to-none. If you are in a competitive industry, what will make potential customers choose you instead of your competitors? This half-day course will give you tips to tip the scales in your favour.


After, you’ll be able to…

After this course, you will know how to deliver great service, and how to deliver it consistently. You will know what you have to do to make your customers fall in love with your organisation, and keep them coming back for more!​ 

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New Zealand

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