Employers and Manufacturers Association (EMA) Northern - Zero In - On Great Customer Service

Zero In - On Great Customer Service

Discover the service secrets that earn you repeat business

Who’s this course for?
You might have a brand new business and need to make your mark. Or you might have been around for some time and need to revitalise your customer service. Either way, this workshop is perfect for you, or for anyone in a prominent customer-service role.

What’s included?

  • How to attract customers and keep them returning again and again.
  • Why you need to get it right, every time, and how to guarantee you do it
  • Clever tricks that will compel your customers to choose you, every time

What you’ll learn:

If you are in a competitive industry, what will make potential customers choose you instead of your competitors? This half-day workshop will teach you how to delight customers with great service, boosting loyalty and repeat business. It will let you tip the scales in your favour and increase market share.

There are four workshops in the ‘Zero In’ series, designed for new and small businesses in the Waikato. The half-day sessions are scheduled one month apart, letting you ‘Zero In’ on Better Communication, Great Customer service, Sales Success and Time Management.

After, you’ll be able to…

  • Understand how to deliver great service, consistently.
  • Know what you have to do to make your customers fall in love with your organisation
  • Keep customers coming back for more

Join Us.

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New Zealand

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