Employers and Manufacturers Association (EMA) Northern - The Customer Service Master Suite

The Customer Service Master Suite

Differentiate yourself. Gratify your customers.

Cost for full series 

EMA Member: $2,300
Non-member: $2,800

Who’s this programme for?
Advanced: Analyse, Create and Evaluate

Anyone who deals with customers on a regular basis
– and that means nearly everyone – will benefit from this enlightening and absorbing programme. Anyone who manages or owns a business should ensure that their employees are well-versed in the intricate art of captivating customers.​ 

What you’ll learn:
This customer service programme offers a succinct range of customer service courses that focus on the most important aspects of customer service. It caters to all those who deal with customers regularly, from receptionists to managers, shop attendants to business owners, and everyone in-between.

The Customer Service Master Suite is a comprehensive customer-service training programme that consists of an introductory webinar and four engaging and inter-active one-day courses. These courses can also be taken separately. This programme is also a great In-House solution for your customer-service team. 

  1. Customer Service – an introduction (Webinar) 
  2. Professional Customer Service over the Phone  
  3. Service Excellence for Frontline Professionals
  4. Managing Difficult Customers and Handling Complaints  
  5. Leading a Customer-Centric Organisation 

Courses are scheduled one month apart and each course builds on the previous one. Learners are encouraged to practice their new skills and report back at the following course.

After each course, you will receive a refresher email outlining the critical points that you learned during the course. This will help you to practice and polish your new skills.

After, you’ll be able to…
Once you have completed the Customer Service Master Suite programme, you will know how to transform your customer service from good to legendary.  You will be able to turn a grumpy customer into a faithful follower, and you will know how to fashion the perfect environment that your customers will feel compelled to return to time and again.


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New Zealand

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