Employers and Manufacturers Association (EMA) Northern - The Consumer Guarantees Act - Fundamentals, eLearning

The Consumer Guarantees Act - Fundamentals, eLearning

Ensure you know and do not contravene the rights of consumers


EMA Member - $75.00 (+GST)
Non Member - $125.00 (+GST)


To register on this course, click on the button below.



Who’s this eLearning course for?
Intermediate: Comprehend, Apply and Analyse ​

If you sell goods or services to consumers, in any capacity, this foundation-level course is for you.

What you’ll learn:
Significant protection for consumers is guaranteed under the Consumer Guarantees Act 1993. The implications for business are broad and significant, and this online course provides a valuable introduction to them. You’ll learn everything from concepts like acceptable quality and seconds through to compensation and enforcement. Using case studies and examples, it’s a highly informative 60-minute session.

Where and when: 60 minutes to complete, but time, duration and sessions are flexible.

After, you’ll be able to…

  • ​​Sell goods or services to consumers while minimising your risk of breaching the Act.
  • Know how to cope with problems or claims.
  • Counsel others in your organisation on the terms of the Act.​


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