Employers and Manufacturers Association (EMA) Northern - Certificate in Communication Skills for First Line Managers

Certificate in Communication Skills for First Line Managers

Gain the skills that will make you a more powerful and persuasive communicator


If you are
seeking promotion to a supervisory or team leader position, this two-day course will provide an essential and valuable foundation in communication skills. It is also a great way to update and polish your skills if you are an existing team leader or supervisor.

What you’ll learn:

Strong first line managers are essential in every organisation. They’re the link between frontline staff and upper management, and act as the voice of the customer. Success in this demanding role requires great communication skills.

This two-day course delivers an excellent understanding of the communication skills you need to be a true leader. You’ll also learn how to use those skills to manage people more effectively, boosting your ability to get the best from your team and work confidently across the organisation.


This course forms the first two days of the Foundation Certificate in Team Leadership. For those seeking further development 
in team leadership, this is the ideal start.


After, you’ll be able to…
  • Develop the communication skills a new first line manager needs to build team performance
  • Understand and effectively employ all of the fundamental communication skills of a team leader
  • Communicate effectively one-on-one with individual team members.

NZQA Unit Standards (optional)
11097 Version 4, Level 3, Credits 3. Listen actively to gain information in an interactive situation

Learners can expect to do an additional 16 hours of self-directed learning to complete this unit standard.


Note: This is a NZQA approved course.​

​​​

Join Us.

Together we're building businesses, communities and opportunities for all
New Zealand

Download PDF form here
View subscription rates

Related Events & Training

If you feel constantly stressed by your workload and consider yourself time-poor, this workshop will get you back in control. Brush up on your time management skills or send a colleague.
Find out more
This is the perfect course for a new supervisor, or one who currently works in the role but lacks previous training in supervision. It will give you a solid set of skills that will build your confidence and keep your team on a productive track.
Find out more
Those new to management, or in charge of a team without formal management training, will benefit greatly from this course. It offers insights into the foundation blocks of good management and will empower you to get the best out of your people.
Find out more
Whether you’re looking for a promotion into a supervisory or team leader position, or you’re already working at that level, this comprehensive learning programme is extremely valuable.
Find out more
If you’re new to your supervisor/team leader role and want to improve your skills in this important area of management, this one-day workshop is ideal. It will also be useful for existing team leaders who would benefit from a refresher course.
Find out more

Related Services

The accreditation systems available for EMA courses include unit standards assessed according to the requirements of the Government’s New Zealand Qualifications Authority (NZQA) – including for EMA short courses.
Read full story
This section provides background information for making the most of our training courses and events, such as registration and cancellation policies, how to become accredited and certified in your field of expertise.
Read full story
Our best courses customised to your business. Discover the benefits of creating engaging learning programmes to suit your business needs.
Read full story
These courses are recognised New Zealand wide - in any industry - as evidence of your increasing knowledge, experience and value in your workplace. These Certificates broaden your skills and provide independent evidence of your abilities.
Read full story
Using a non-technical approach, our practical workshops give you a thorough understanding of the various components of better business management, arming you with the latest techniques to help give your business a competitive edge.
Read full story