Employers and Manufacturers Association (EMA) Northern - Certificate in Communication Skills for First Line Managers

Certificate in Communication Skills for First Line Managers

Gain the skills that will make you a more powerful and persuasive communicator

If you are
seeking promotion to a supervisory or team leader position, this two-day course will provide an essential and valuable foundation in communication skills. It is also a great way to update and polish your skills if you are an existing team leader or supervisor.

What you’ll learn:

Strong first line managers are essential in every organisation. They’re the link between frontline staff and upper management, and act as the voice of the customer. Success in this demanding role requires great communication skills.

This two-day course delivers an excellent understanding of the communication skills you need to be a true leader. You’ll also learn how to use those skills to manage people more effectively, boosting your ability to get the best from your team and work confidently across the organisation.

This course forms the first two days of the Foundation Certificate in Team Leadership. For those seeking further development 
in team leadership, this is the ideal start.

After, you’ll be able to…
  • Develop the communication skills a new first line manager needs to build team performance
  • Understand and effectively employ all of the fundamental communication skills of a team leader
  • Communicate effectively one-on-one with individual team members.

NZQA Unit Standards (optional)
11097 Version 4, Level 3, Credits 3. Listen actively to gain information in an interactive situation

Learners can expect to do an additional 16 hours of self-directed learning to complete this unit standard.

Note: This is a NZQA approved course.​


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