Employers and Manufacturers Association (EMA) Northern - Managing Difficult and Disruptive People

Managing Difficult and Disruptive People

Stay in control and deal effectively with disruptive behaviour


Book two or more of your team to attend the same course on the same day and save!

Simply use discount code "Group" when booking online.

  First Booking Subsequent Bookings Example Booking for Two
Member (Early Bird) $690.00 $490.00 $1180.00 (saving $200.00)
Member (Standard) $790.00 $490.00 $1280.00 (saving $3​00.00)

Terms and conditions apply, find out more here.​

If you are responsible for the behaviour of your staff and the culture within a team, this one-day course will give you the confidence and skills to deal with disruption. It’s ideal for team leaders, managers and business owners who want to reduce the impact of difficult behaviour on business culture and productivity. 


What you’ll learn:

Every manager will have to deal with difficult workplace behaviour at some point. It takes strong management to win back control, before disruptive behaviour takes its toll on productivity within your team or organisation. In this course you’ll learn about different types of difficult behaviour, how each impacts on others, and obtain a range of tools to help keep your cool while you deal with the problems.


After, you’ll be able to…
  • Distinguish between a difficult person and difficult behaviour
  • Identify what type of difficult person you’re dealing with
  • Confidently use a variety of tactics and skills to deal with difficult people and manage conflict
  • Stay calm, retain control and get everyone back to work.

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