Employers and Manufacturers Association (EMA) Northern - Managing difficult and disruptive people

Managing difficult and disruptive people

Stay in control and deal effectively with disruptive behaviour

Certification you can receive

National Qualifications Framework Record of Learning


Book two or more of your team to attend the same course on the same day and save!

Simply use discount code "Group" when booking online.

  First Booking Subsequent Bookings Example Booking for Two
Member (Early Bird) $690.00 $490.00 $1180.00 (saving $200.00)
Member (Standard) $790.00 $490.00 $1280.00 (saving $3​00.00)

Terms and conditions apply, find out more here.​

Who’s this course for?

If you are responsible for the behaviour of your staff and the culture within a team, this one-day workshop will give you the confidence and skills to deal with disruption. It’s ideal for team leaders, managers and business owners who want to reduce the impact of difficult behaviour on business​ culture and productivity.

What’s included?

  • Recognising bullies, braggers and other types of difficult people, and their impact on the business
  • Understanding the source of difficult behaviour in different individuals
  • Tried and tested methods to deal with difficult people and manage conflict
  • Managing yourself and staying in control.

What you’ll learn:

Every manager will have to deal with difficult workplace behaviour at some point. It takes strong management to get back in control, before disruptive behaviour takes its toll on productivity within your team or organisation. In this workshop you’ll learn about the different types of difficult behaviour, how each impacts on others and be given a range of tools to help keep your cool while you deal with the problems.

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