Employers and Manufacturers Association (EMA) Northern - Conflict Resolution

Conflict Resolution

Get the confidence to deal with conflict

Certification you can receive

National Qualifications Framework Record of Learning

SAVE MONEY WITH MEMBER GROUP BOOKINGS

Book two or more of your team to attend the same course on the same day and save!

Simply use discount code "Group" when booking online.

  First Booking Subsequent Bookings Example Booking for Two
Member (Early Bird) $990.00 $810.00 $1800.00 (saving $180.00)
Member (Standard) $1090.00 $810.00 $1900.00 (saving $280.00)

Terms and conditions apply, find out more here.

Who’s this course for?

If you’re looking to reduce the conflict in your life this two-day course is for you. It is ideal for anyone facing conflict at work with colleagues, suppliers or clients, as well as those facing it at home.

What’s included?

  • Understanding the core variables of negative conflict, the different types of conflict and emotional triggers
  • Using third parties to resolve problems
  • What to do when emotions hijack relationships
  • The thirteen ‘lubrication’ skills for effective conflict resolution.

What you’ll learn:

Conflict is inevitable. Whilst you can’t get rid of it entirely, it is possible to learn different ways of dealing with conflict.

This course takes a practical approach to handling disputes. It is designed to give you more techniques to manage or even prevent conflict situations. By getting the confidence to deal with conflict, and avoiding the use of outdated and combative models, you’ll achieve more in your professional and personal life.

 

UNIT STANDARDS

9704 Version 6 | Level 4 | 6 Credits

Manage interpersonal conflict

nb. This is post-workshop option 

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