Employers and Manufacturers Association (EMA) Northern - Professional Customer Service Over the Phone

Professional Customer Service Over the Phone

Your company’s reputation rests on how you handle a call

Who’s this course for?
Intermediate: Comprehend, Apply and Analyse

If you are a receptionist, work in a call-centre, or if you regularly speak to customers and clients over the phone, this course is designed to teach you to expertly handle calls to ensure that the customer is left smiling.

What you’ll learn:
A professional and polished service over the phone is key to ensuring a lasting relationship with your customers. The customer experience often starts with a call, and a poor customer experience at this critical point in the customer relationship cycle could ruin your company’s reputation.

After, you’ll be able to
When you have completed this course, you will be able to provide a consistently impeccable telephonic service to your customers. You will be able to greet and address your customers professionally, and you will be expertly able to transfer callers or place them on hold. You will be able to handle difficult callers with comfortable poise, and leave your customers smiling.


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