Employers and Manufacturers Association (EMA) Northern - Personal Safety and Conflict Management, eLearning

Personal Safety and Conflict Management, eLearning

This course will provide you with the confidence and competence to manage personal safety and conflict incidents in a way that optimises your own safety and that of others around you.

Cost
$79.00+GST

Special offer: Purchase this course and the "Robbery Prevention and Safety Skills​"  course for only $125+GST!

Registration

To register on this course and/or Robbery Prevention and Safety Skills, click on the button below.

 

 


Who’s this eLearning course for?

This programme is suitable for all people who face the public on a regular basis and are exposed to actual and potential conflict situations. It also applies to those that experience conflict situations on the phone that can escalate to abusive language and threats. 

Where and when: 
Learn at your own pace, but this course should ideally take around 60 minutes to complete. You can complete the course across multiple sessions if you choose to.

After, you'll be able to...
In completing this course you will be able to identify risks early and make good decisions. You will also be able to manage your personal safety and conflict incidents in a way that optimises your own safety and that of others around you and incorporate precautionary measures.

What's included?
  • Learn how to deal with thieves safely, effectively and legally 
  • Learn about the concept of TRIUMPH in order to manage conflict situations 
  • Identify stress responses and learn strategies to deal with them 
  • Learn conflict management in a many environments and how to 'play your ACES' 
  • Understand resilience – how to build it and maintain it 
  • Demonstrate safe space and understand and apply the 'safety APP'.

​There are assessments at the end of each part of the course. Participants must pass all the assessments to successfully complete the course. 

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New Zealand

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