Employers and Manufacturers Association (EMA) Northern - Make Every Conversation Count

Make Every Conversation Count

Upskill your team one conversation at a time


Book two or more of your team to attend the same course on the same day and save!

Simply use discount code "Group" when booking online.

  First Booking Subsequent Bookings Example Booking for Two
Member (Early Bird) $690.00 $490.00 $1180.00 (saving $200.00)
Member (Standard) $840.00 $490.00 $1330.00 (saving $350.00)

Terms and conditions apply, find out more here.​

If you feel like a ‘Google Manager’ (everyone comes to you for answers) or you want to increase the capability of your team, this course is perfect.

It provides practical techniques for everyday interactions that will develop the range and quality of work your team can do.

What you’ll learn:

The majority of an employee’s skill development occurs on the job.

And most of this skill development happens in small moments of learning while working on a particular task.

As a Supervisor, Team Leader or Manager you will learn how to make every conversation count by learning different questioning, instructing and coaching techniques to increase your team’s capability. You will also learn when to apply these techniques for maximum results.

After, you’ll be able to…
  • Increase the capability of your team through the day-to-day conversations you have with them
  • Achieve increased skill and motivation by communicating differently, rather than doing something extra
  • Equip your team with knowledge that enables them to complete tasks more independently and to a higher standard.


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New Zealand

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