Employers and Manufacturers Association (EMA) Northern - Service Excellence for Frontline Professionals

Service Excellence for Frontline Professionals

Your frontline determines your bottom line

Who’s this course for?
Intermediate: Comprehend, Apply and Analyse

If you are a receptionist, a shop assistant, or the first point of contact for your organisation, or if you are new to customer service, this fast-paced and interactive course is a must.

What you’ll learn:
Nothing can take the place of the personal touch in organisations. As a frontline professional, you are vital in winning and retaining customers. This course will arm you with the essential tools you need to help you deliver five-star service consistently and confidently, making you an asset to your organisation.

After, you’ll be able to…
After this stimulating course, you will be able to provide outstanding service to customers. You will be able to handle customer enquiries with ease, and complaints with calm composure. You will be able to craftily elicit information from customers to provide satisfactory solutions, and you will be able to diffuse difficult situations with professional competence.​ 

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