Employers and Manufacturers Association (EMA) Northern - Credit Management

Credit Management

CASHFLOW MAYBE KING, BUT DEBT RECOVERY IS ABOUT PLAYING THE LONG GAME
Extending credit to customers is often unavoidable, but how do you know what to offer to who and why? And once you have established the trust, how do you maintain a balance between long-term relationships and your credit terms? And what do you do when things turn pear-shaped?

 

Our speakers will guide you through credit control, customer relationships and debt recovery. When it does get ugly, we will give you the tools to deal with the more difficult customers to get the best outcome for your business. At this half-day toolkit, we will walk through:

  • The future of debits and credits – The changing customer relationship
  • What’s the score? – Simplifying credit assessments and reports. Avoidance is not worth the risk
  • Managing exposure and minimising indebtedness
  • Credit control – knowing your customers and getting it to work in your favour and theirs
  • How to extract debt without burning bridges
  • Blood from a stone – Getting the cash when it’s been going on for way too long
  • Sending in the big guns when you have had no joy

Get your systems, customer relationships and cashflow working harmoniously and avoid the ongoing conflict of debt collection.



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