Employers and Manufacturers Association (EMA) Northern - Leading a Customer-Centric Organisation

Leading a Customer-Centric Organisation

Lead the shift that gives your organisation its customer-centric edge
Book two or more of your team to attend the same course on the same day and save!
Simply use discount code "Group" when booking online.

  First Booking Subsequent Bookings Example Booking for Two
Member (Early Bird) $690.00 $490.00 1180.00 (saving $200.00)
Member (Standard) $790.00 $490.00 $1280.00 (saving $300.00)

Terms and conditions apply, find out more here.

Who’s this course for?
Leading a Customer-Centric Organisation is aimed at top management, HR leaders and
business owners. This workshop will enable you to understand the elemental importance of
customer satisfaction, and give you the tools, evidence and motivation to create a truly
customer-centric organisation.

What’s included?


  • What customer–centricity is and how to conduct a critical analysis of how your company performs on customer-centric dimensions
  • How and why creating a customer-centric culture will give you a coveted competitive advantage over your competitors
  • Implementing and leading a customer-centric strategy, and developing a customer-centric culture
  • Customer retention strategies and building genuine customer loyalty.


What you’ll learn:

Successful organisations foster customer loyalty. They gain, and sustain, a significant competitive advantage by putting the customer at the centre of corporate strategy. So they know what matters most to customers and how to deliver it.

In this workshop, which forms part of our Customer Service Master Suite, you’ll learn how your company culture impacts every customer interaction, and how to build a culture that gives you a competitive advantage. It gives you the tools to assess sticking points and implement changes that will make your organisation more customer-centric across the board.

After, you’ll be able to…

  • Understand your company’s customer-centric strengths and weaknesses.
  • Design a corporate strategy with a customer focus
  • Cultivate a customer-focused culture in your company, and recruit the right people to add value to your organisation
  • Use your training to set and communicate your standards throughout the organisation
  • Triumph over your competitors by winning their customers’ hearts.


Join Us.

Together we're building businesses, communities and opportunities for all
New Zealand

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