What you’ll learn:

Great customer service is the ‘better half’ of a successful business. Because an organisation simply cannot thrive without its customers, this foundation webinar reinforces the importance of delivering exceptional service to ensure that your customers return again and again.

This webinar forms part of our Customer Service Master Suite. Each course in the suite focuses on a different segment of customer service in more detail. If you want to be a customer-service specialist, it is recommended that you follow our customer service training pathway.

After, you’ll be able to…

After this short and sharp webinar, you will have a good understanding about customer service, and what makes good customer service great. You will be able to project a more confident and professional customer-service style that will wow your customers and your colleagues.

Remember that this webinar is an introduction to customer service. Our Customer Service Master Suite consists of more insightful and impactful courses to help you master customer service.

No results found.

  • Member (Standard) $80.00 + GST
  • Non Member (Standard) $135.00 + GST

Next Sessions

  • Customer Service - An Introduction 4/08/2021 - 4/08/2021
    Nation Wide NEW ZEALAND
    Register
  • Customer Service - An Introduction 1/10/2021 - 1/10/2021
    Nation Wide NEW ZEALAND
    Register

You may also be interested in:

  • Sales Calls - Compelling Consultative Selling August 26th Differentiate yourself and tip the scales in your?favour Sales and Marketing Book a Ticket 
  • Managing Difficult Customers and Handling Complaints September 2nd Turn your grumpy customers into devotees Customer Relations Book a Ticket 
  • Managing Difficult and Disruptive People September 16th Turn your grumpy customers into devotees Management Book a Ticket 



Save on courses by becoming an EMA member

Learn more Join EMA