What you’ll learn:
This course builds your emotional intelligence by giving you the ability to recognise and understand emotions, and their respective impact on behaviour and attitudes. Improving your emotional intelligence will give you essential skills for handling workplace challenges, improving relationships, motivating people and managing your team more effectively.
This course gives a step-by-step guide to understanding your emotions and those of your team:
What is Emotional Intelligence (EI) and how does it impact on success and productivity?
The role of EI in effective communication and how to use it to build better relationships at work.
The four abilities of emotionally intelligent people – learn how practicing these skills can raise your EI and your effectiveness in your role.
How to assess your EI accurately – measuring your Emotional IQ and boosting your score.
After, you’ll be able to…
Sometimes emotions get in the way of good communication or performance. But once you take some of the emotion out of a challenging situation, things run more smoothly. You can calm everyone down and get to work dealing with the actual issues. Being able to do this requires a solid level of emotional intelligence.
Understand Emotional Intelligence and its core competencies. Keep your balance under pressure and apply your EI to communication, leadership and motivation in the workplace. Use EI to resolve conflict by successfully dealing with negative emotions and difficult?behaviour. Boost your Emotional IQ through awareness and practice.