What you’ll learn:
Every manager will have to deal with difficult workplace behaviour at some point. It takes strong management to win back control, before disruptive behaviour takes its toll on productivity within your team or organisation. In this course you’ll learn about different types of difficult behaviour, how each impacts on others, and obtain a range of tools to help keep your cool while you deal with the problems.
After, you’ll be able to…
- Distinguish between a difficult person and difficult behaviour
- Identify what type of difficult person you’re dealing with
- Confidently use a variety of tactics and skills to deal with difficult people and manage conflict
- Stay calm, retain control and get everyone back to work