What you’ll learn:
Conflict is inevitable. Whilst you can’t get rid of it entirely, it is possible to learn different ways of dealing with conflict.
So that you can handle disputes with ease, this course covers everything from different types of conflict to negotiation and emotional triggers. This workshop covers:
- Understanding the core variables of negative conflict
- Using third parties to resolve problems
- What to do when emotions hijack relationships
- The thirteen ‘lubrication’ skills for effective conflict resolution
After, you’ll be able to…
This course takes a practical approach to handling disputes. It is designed to give you more techniques to manage or even prevent conflict situations. By getting the confidence to deal with conflict, and avoiding the use of outdated and combative models, you’ll achieve more in your professional and personal life.
On completion of this course, you will have a better understanding of the root causes of conflict. You will understand your own psychology in conflict situations, and you will grasp the principles of conflict prevention.
NZQA Unit Standard (optional)
9704 Version 8, Level 4, Credits 4. Manage interpersonal conflict
Learners can expect to do an additional 26 hours of self-directed learning to complete this unit standard.