What you’ll learn:
The majority of an employee’s skill development occurs on the job.
And most of this skill development happens in small moments of learning while working on a particular task.
As a Supervisor, Team Leader or Manager you will learn how to make every conversation count by learning different questioning, instructing and coaching techniques to increase your team’s capability. You will also learn when to apply these techniques for maximum results.
After, you’ll be able to…
- Increase the capability of your team through the day-to-day conversations you have with them
- Achieve increased skill and motivation by communicating differently, rather than doing something extra
- Equip your team with knowledge that enables them to complete tasks more independently and to a higher standard.