What you’ll learn:

If you would like to understand what workplace conflict looks like, and more importantly, how to manage and resolve workplace conflict, then this is the module for you.

• What conflict is
• Practical ways of managing conflict situations
• Resolving conflict within the workplace

After, you’ll be able to…

• drivers and influences that can lead to and escalate conflict
• the human body's reaction when faced with conflict
• key signs of increasing tension in individuals
• how to assess threat and risk using a logical threat and risk assessment model
• some aspects of the law in relation to conflict
• how to formulate strategies to minimise personal risk in conflict situations, and
• practical techniques to de-escalate and avoid conflict