Dealing with Workplace Conflict
Dealing with Workplace Conflict

What you’ll learn:

If you would like to understand what workplace conflict looks like, and more importantly, how to manage and resolve workplace conflict, then this is the module for you.

  • What conflict is
  • Practical ways of managing conflict situations
  • Resolving conflict within the workplace

After, you’ll be able to…

  • drivers and influences that can lead to and escalate conflict
  • the human body's reaction when faced with conflict
  • key signs of increasing tension in individuals
  • how to assess threat and risk using a logical threat and risk assessment model
  • some aspects of the law in relation to conflict
  • how to formulate strategies to minimise personal risk in conflict situations, and
  • practical techniques to de-escalate and avoid conflict
Discounted member price: 80.00
135.00
You could save: 40.7%
 

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