What you’ll learn:
If you would like to understand what workplace conflict looks like, and more importantly, how to manage and resolve workplace conflict, then this is the module for you.
- What conflict is
- Practical ways of managing conflict situations
- Resolving conflict within the workplace
After, you’ll be able to…
- drivers and influences that can lead to and escalate conflict
- the human body's reaction when faced with conflict
- key signs of increasing tension in individuals
- how to assess threat and risk using a logical threat and risk assessment model
- some aspects of the law in relation to conflict
- how to formulate strategies to minimise personal risk in conflict situations, and
- practical techniques to de-escalate and avoid conflict
Discounted member price:
80.00
135.00
You could save:
40.7%