What you’ll learn:
Dealing with difficult communication styles, perspective, demands, priorities and conflict is something that most people would prefer to shy away from. However, at work our working relationships rely on us to face up to and resolve their concerns or demands constructively. This eLearning programme is a great way to be introduced to skills to have more confidence in facing up to and dealing with difficult communications and conflict constructively.
After, you’ll be able to…
- Be able to recognise when a courageous conversation is required, and how to effectively plan and execute it
- Understand and utilise the tools required to have a courageous conversation
- Understand the techniques you may need to utilise to have a courageous conversation
- Gain the skills required to have a courageous conversation.
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