Employers and Manufacturers Association (EMA) Northern - Certificate in Business (Introduction to Team Leadership) (Level 3)

Certificate in Business (Introduction to Team Leadership) (Level 3)

Take charge of your team, and your career, with strong communication and management skills

20​17 Dates

This programme is made up of 4 x 2-day blocks  

Series 1
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 1  20/02/2017-21/02/2017 Auckland
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 2  20/03/2017-21/03/2017 Auckland
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 3  1/05/2017-2/05/2017 Auckland
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 4  19/06/2017-20/06/2017 Auckland

Series 2   
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 1  24/07/2017-25/07/2017 Auckland
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 2  21/08/2017-22/08/2017 Auckland
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 3  25/09/2017-26/09/2017 Auckland
Certificate in Business (Introduction to Team Leadership) Level 3 - Block 4  30/10/2017-31/10/2017 Auckland


How you deal with people on a one-to-one basis often dictates the results achieved by your team. This comprehensive study programme looks at the communication skills necessary to build and unite your team.

The Certificate in Business programme will enhance your management skills and give you tools to help you confidently interact with employees. Over the course of four two-day blocks of learning, you will discover new ways to take charge in your organisation, minimise workplace disruptions, and resolve conflict. You will also look at how you can use communication skills to manage and improve quality.


If you’re looking for a promotion into a supervisory or team leader position, or you’re already working at that level, this comprehensive programme of learning gives you the opportunity to attain skills for future career growth.  


So that you build confidence in your role as a first line manager, you will learn about good communication tactics to use when handling a range of different situations, as well as ways to maintain and boost quality output:

  • Giving oral instructions in the workplace
  • Giving and responding to feedback
  • Team-building
  • Informal interviews
  • Management of interpersonal conflict
  • Quality management
  • Quality improvement


  • Ensure clear two-way communication channels are open between all members of your team
  • Apply team building skills to elicit suggestions and ideas from your team to achieve common objectives
  • Apply informal interviewing skills in a variety of situations and use these skills to manage conflict 
  • Explain the fundamentals of quality and its management, and select and use quality management tools 
  • Evaluate the effectiveness of the quality management tools 


Leon Fox
Kevin Chambers


This programme’s content covers outcomes relevant to the following unit standards, which individual learners may choose to continue working towards in their workplace.

No.​​ ​ Unit Standard Version​ Level​ Credits​
​11097 ​Listen to gain information in an interactive situation ​4 ​3 ​3
29041​ ​Apply principles for effective performance within a team ​1 ​3 ​23
29042​ ​Develop objectives for a team ​1 ​3 15
​29043 ​Describe and compare different styles of team leadership for a business entity ​1 ​3 ​10

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