Employers and Manufacturers Association (EMA) Northern - Key Account Management - earn repeat sales

Key Account Management - earn repeat sales

Maximise the potential of your core clients, winning repeat business time after time

SAVE MONEY WITH MEMBER GROUP BOOKINGS
Book two or more of your team to attend the same course on the same day and save!

  First Booking Subsequent Bookings Example Booking for Two
Member (Early Bird) $990.00 $810.00 $1800.00 (saving $180.00)
Member (Standard) $1090.00 $810.00 $1900.00 (saving $280.00)

Terms and conditions apply, find out more here.

Who’s this course for?

If you are in account management and want to work more strategically to maximise the potential of your client relationships, this is the course for you.

What’s included?

  • How to identify and prioritise key accounts, build relationships that stand the test of time and where you need to apply the most effort
  • The essential role of a key account manager
  • Learning more about your key account customers, and how to build different relationships in your accounts 
  • Skills and strategies for running key accounts

What you’ll learn:

How do you get the most out of your key account relationships at the moment? Are you being proactive or reactive? This two-day course will show you how to plan and execute clear strategies for maximising the return you get from your key accounts.

You’ll be given tools and insight into effective key account management, including how to analyse relationships, get closer to your customers and build key account plans. With the emphasis on practical learning, you’ll be encouraged to implement what you have learnt as soon as you get back to the office. A follow-up webinar is included in the training package to help you consolidate your learning.

After, you’ll be able to…

  • Understand the total process of key account management, increasing your ability and confidence in managing your key accounts
  • Communicate more effectively with multiple personalities
  • Deepen your understanding of your customer’s business in the short, medium and long term
  • Secure stronger business relationships that add value 
  • Identify individual roles in the buying process and know how to adapt.
  • Introduce key account plans, and take a more proactive and strategic approach to growing your key accounts

Join Us.

Together we're building businesses, communities and opportunities for all
New Zealand

Download PDF form here
View subscription rates

Related Events & Training

If you feel constantly stressed by your workload and consider yourself time-poor, this workshop will get you back in control. Brush up on your time management skills or send a colleague.
Find out more
This is the perfect course for a new supervisor, or one who currently works in the role but lacks previous training in supervision. It will give you a solid set of skills that will build your confidence and keep your team on a productive track.
Find out more
Those new to management, or in charge of a team without formal management training, will benefit greatly from this course. It offers insights into the foundation blocks of good management and will empower you to get the best out of your people.
Find out more
If you are seeking promotion to a supervisory or team leader position, this course will provide a valuable foundation in communication skills. It is also a great way to update and polish your skills if you are an existing team leader or supervisor.
Find out more
Whether you’re looking for a promotion into a supervisory or team leader position, or you’re already working at that level, this comprehensive learning programme is extremely valuable.
Find out more

Related Services

BusinessPlus is both a source of practical advice and ideas from business experts and professionals, including hard news with information on law and regulation changes that are relevant to all New Zealand businesses.
Read full story
Using a non-technical approach, our practical workshops give you a thorough understanding of the various components of better business management, arming you with the latest techniques to help give your business a competitive edge.
Read full story
EMA members can be actively involved in advocacy through our Policy, Employer and Manufacturing Forums.
Read full story
Our Management and Leadership programmes are based on real issues facing New Zealand businesses. You will gain knowledge of the key functions of management and the super leadership skills necessary to develop highly efficient teams.
Read full story
These courses are recognised New Zealand wide - in any industry - as evidence of your increasing knowledge, experience and value in your workplace. These Certificates broaden your skills and provide independent evidence of your abilities.
Read full story