Employers and Manufacturers Association (EMA) Northern - Certificate in Communication Skills for First Line Managers

Certificate in Communication Skills for First Line Managers

Gain the skills that will make you a more powerful and persuasive communicator

Certification you can achieve
Certificate in Communications for First Line Managers


Who’s this course for?

If you are seeking promotion to a supervisory or team leader position, this two-day course will provide an essential and valuable foundation in communication skills. It is also a great way to update and polish your skills if you are an existing team leader or supervisor.

What’s included?

  • The importance of active listening, and how to master it
  • Identifying and working with barriers to communication

​What you’ll learn:

Strong first line managers are essential in every organisation. They’re the link between frontline staff and upper management, and act as the voice of the customer. Success in this demanding role requires great communication skills.

This two-day programme delivers an excellent understanding of the communication skills you need to be a true leader. You’ll also learn how to use those skills to manage people mor​e effectively, boosting your ability to get the best from your team and work confidently across the organisation.

This course forms the first two days of the Certificate in Business. For those seeking further development in team leadership, this is the ideal start.


Note: This is a NZQA approved course.​


Join Us.

Together we're building businesses, communities and opportunities for all
New Zealand

Download PDF form here
View subscription rates

Related Events & Training

If you feel constantly stressed by your workload and consider yourself time-poor, this workshop will get you back in control. Brush up on your time management skills or send a colleague.
Find out more
This is the perfect course for a new supervisor, or one who currently works in the role but lacks previous training in supervision. It will give you a solid set of skills that will build your confidence and keep your team on a productive track.
Find out more
Those new to management, or in charge of a team without formal management training, will benefit greatly from this course. It offers insights into the foundation blocks of good management and will empower you to get the best out of your people.
Find out more
Whether you’re looking for a promotion into a supervisory or team leader position, or you’re already working at that level, this comprehensive learning programme is extremely valuable.
Find out more
If you’re new to your supervisor/team leader role and want to improve your skills in this important area of management, this one-day workshop is ideal. It will also be useful for existing team leaders who would benefit from a refresher course.
Find out more

Related Services

BusinessPlus is both a source of practical advice and ideas from business experts and professionals, including hard news with information on law and regulation changes that are relevant to all New Zealand businesses.
Read full story
Using a non-technical approach, our practical workshops give you a thorough understanding of the various components of better business management, arming you with the latest techniques to help give your business a competitive edge.
Read full story
EMA members can be actively involved in advocacy through our Policy, Employer and Manufacturing Forums.
Read full story
Our Management and Leadership programmes are based on real issues facing New Zealand businesses. You will gain knowledge of the key functions of management and the super leadership skills necessary to develop highly efficient teams.
Read full story
These courses are recognised New Zealand wide - in any industry - as evidence of your increasing knowledge, experience and value in your workplace. These Certificates broaden your skills and provide independent evidence of your abilities.
Read full story