Still unsure?

• Booking a course made easy

  Keen to book a course through our new website but not sure how? We’ve made this short video to step you through the process so you can continue your learning journey. Click here to watch the video

• Getting to the right resource

  It’s easy to find the right resource with the new search function on our website. This short video shows you how to get what you need whether a policy, template or A-Z guide. Click here to watch the video

• My invoice states non-member rates, but I am an EMA member. How can I have this amended?

  Please DON'T pay the invoice straight away - email learn@ema.co.nz or conferences@ema.co.nz and we can adjust this for you to reflect the correct charges.

• How do I subscribe to the EMA's fortnightly newsletter, e-report?

  Sign up and manage your mailing preferences here

• How can I add/remove employees to/from the membership?

  membership@ema.co.nz with the name, role title and email address of the person they'd like to add - and for removals just the name

• I have a discount code to use for a conference. How do I apply this to my booking?

  When booking online, on the 3rd page of registration you will see a 'Discount Code' box. Please enter your code here and continue with your booking - the discount will be manually applied by our registration team once we have received your booking. Alternatively, you can book via conferences@ema.co.nz - send the attendee's name, company and what event you'd like to book and we can do it for you.

• The registration portal doesn't recognise me as a member, why is this?

  This could be because you have not yet set up an individual profile under your company's account. You can email learn@ema.co.nz or call AdviceLine for the team to set this up for you and provide some log in details for you.

• How do I cancel my event or conference booking?

  You can email conferences@ema.co.nz with the booking details, name of attendee and invoice number. We can process this for you and notify you once the booking is cancelled. Please note that in order for us to provide a refund or cancel the invoice, we must be notified at least 10 working days prior to the event date.