CATEGORY:  CREDIT & FINANCE

The People Skills of Debt Recovery

For

This course is for you if you are a manager, supervisor, Team Leader or operational staff involved in credit control and the collection of money from customers/clients.

Purpose

Some businesses have slow-paying customers or past due balances because they didn’t “train” their customers in the beginning.  It is important that your customers know your credit policy and/or terms of payment before they become customers.  Reiteration of your credit policy, when payment is overdue, is a good step to take in trying to obtain payment.  Always ask for payment when it is justly due.

Having the skills to recover debt and retain customers without having to take legal action is your goal.  The course will give attendees the necessary tools to maintain positive customer relations.  Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment.

Content

When you leave the course you will be able to:

• Review your credit contracts to ensure they contain the correct terms and conditions
• Clarify disputes
• Set time-frames, systems, and documentation for follow-up contact
• Complete a ‘conversation’ with a debtor
• Deal with difficult people and associated conflict modes
• Understanding the stress-response