In partnership with:

CATEGORY:  EXPORT

Professional Business Correspondence

Who should attend

Export executives who regularly communicate with international clientele.

What will I learn

Based on both theortical and real-world knowledge, this interactive workshop is designed to give participants the tools to effectively communicate across a wide range of overseas cultures.

Workshop Content

• English, the new lingua franca;
• There’s more than one kind of English – understanding the language in its various forms, and which to use in international business correspondence;
• The basic parts of a letter;
• Formal and informal register - which is appropriate, when?
• Being concise – accurately and effectively getting your point across in as few words as possible;
• Effectively communicating with those who do not have English as their first language;
• Double-checking that you are understood;
• Setting response time-frames and following up;
• Kinds of business communications commonly used.

Productivity Improvements

On leaving this course you will be able to:

• Write effective business using the correct register and language level appropriate to the recipient;
• Use culturally appropriate language and tone;
• Ensure that what you have written is understood by the recipient.