CATEGORY:  FIRST LINE MANAGEMENT

First Line Management - An Introduction

Who should attend

Line workers who are being considered for promotion to Team Leader, Supervisor or First Line Manager and need to develop the set of skills their new position requires.

What will I learn

To develop the communication skills the new First Line Manager needs to build team performance.

These are the first two days of the National Certificate in First Line Management - Level 3 (Communications and Quality)

Productivity Improvements

On leaving this course you will be able to:
Understand and effectively utilise all of the
fundamental skills, practices, and tools of the first line manager/supervisor, to effectively communicate one-on-one with your team or any group of people.

Inclusions

All training and assessment
All learning and assessment material
Morning/Afternoon Tea and Lunch