CATEGORY:  FIRST LINE MANAGEMENT

Team Leader Toolbox 1:
Facilitating Your Team

Who should attend

Supervisors/Team Leaders who are new to the position or who have been recently promoted, or have not attended formal training in supervision practices.

What will I learn

The facilitator’s role is to help a group to its best thinking. A good facilitator is helpful when a group is trying to deal with new or difficult issues. In the main, a facilitator helps people persevere as they confront the inevitable confusion and frustration associated with trying to integrate different views and approaches with their own. The more people who learn to `facilitate’ within your organisation, the better.

Workshop Content

• Team Leader role
• Developing individuals and teams - getting a balance
• Consensus decision-making principles
• Effective team meetings and our role in them
• Setting the agenda
• The 5 keys to good meetings
• Handling conflict in the workplace
• Setting ground rules for managing conflict
• Tips for settling disputes and grievances
• Common assumptions about conflict
• Synergy in decision-making
• Decision-making process and tools
• Brainstorming and creative problem-solving

Productivity Improvements

On leaving this course you will be able to:
Effectively supervise and facilitate your team or any group, to achieve their greatest productivity potential, in alignment with the needs, and direction of your organisation, in the easiest manner possible.